Return and Exchange Policy

1. Return Time Limit

• Returns are accepted within 45 days from the purchase date.
• Returns after this period will not be processed.

2. Return Conditions

Product Condition

• Items must be in their original state, unused, undamaged, and kept in the original packaging.

Special Restrictions

The following items are generally non-returnable:

• Customized products (e.g., wedding dresses).
• Clearance items and products containing batteries/hazardous materials.
• Trading cards and card accessories (e.g., sports cards, trading card binders).
• Opened or defective collectibles (e.g., special edition Barbie dolls, porcelain dolls, figurines, and die-cast cars).
• Personalized items and digital downloads.
• Opened/unsealed breast pumps.
• Unless required by law, special gift cards, prepaid gift cards, and Vibmall gift cards cannot be returned, exchanged, or redeemed for cash/credit.

3. Shorter Return Periods for Specific Items

• Electronics and entertainment products must be returned/exchanged within 30 days, subject to the special requirements of different electronics and brands.

4. Shipping Fee Liability

• Buyers are responsible for return shipping fees, except when:
• The seller sends the wrong item, or
• The product is defective.

5. Refund Processing Time

• After approval, refunds will be returned to the original payment account via the original channel.
• We will process your return and refund request within 48 hours.
• Refunds may take up to 7 working days to arrive.

6. Return Process Steps

1. Buyer submits an application (providing the order number and problem description).
2. Seller reviews eligibility (checking time limits and product condition).
3. Upon approval, the seller provides the return address and shipping label.
4. After receiving the return, the seller inspects the item and decides to:

• Restock (if sellable).
• Repair (if slightly damaged).
• Destroy (if unrepairable).

7. Exchange Service

• Exchanges can be processed directly through the backend system, when applicable.
• The seller can select substitute products from the inventory and track the exchange progress.