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Vibmall Support
Find clear answers about orders, shipping, returns, payments, promotions, account settings, buyer protection, and support.
You'll receive a confirmation email within a few minutes after placing your order.
Once your order ships, you'll receive a shipping confirmation email with a tracking number. You can:
Tracking info typically updates within 24-48 hours after shipment. Please be patient.
You can cancel or modify your order within 1 hour after placing it. After that, the order enters processing and can't be changed.
To cancel: go to My Account -> Orders -> Cancel Order.
If you've passed the time window, you can request a return after receiving the item.
Most orders are processed within 1-3 business days. During peak seasons or holidays, there may be delays. If your order hasn't shipped after 5 business days, please contact our customer service team.
Items in the same order may ship from different warehouses in separate packages. Check your email for multiple tracking numbers. All items will arrive within the estimated delivery timeframe.
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping | 7-15 business days |
| Economy Shipping | 15-25 business days |
Actual delivery times may vary depending on the destination country and local customs processing.
Free shipping on orders over $35.99.
Yes! We ship to over 100 countries and regions worldwide. Shipping costs and delivery times vary by location. Enter your address at checkout to see available shipping options.
Import duties and taxes are determined by the customs department of the destination country and are the buyer's responsibility. Most low-value orders within the US (under $800) are not subject to import duties. We recommend checking your country's import regulations before placing an order.
If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We'll either reship your order or provide a full refund. Your choice.
We offer a 30-day return guarantee from the date of delivery. Returned items must:
Some items are not eligible for return.
After we receive and inspect your returned item:
We're so sorry. Please contact us within 7 days with photos of the item. We'll immediately send the correct item for free or provide a full refund.
We don't offer direct exchanges. If you need a different size or color, please return the original item and place a new order.
Yes. All transactions are protected by SSL/TLS encryption technology. We don't store your complete card number. Payments are processed through PCI-DSS compliant payment gateways.
Common reasons:
Please try another payment method or contact your bank to resolve the issue.
You're charged immediately when you place the order, not when it ships.
Not at this time.
At checkout, enter the code in the Promo Code box and click Apply. The discount will automatically appear in your order total.
Please check:
Typically, only one promo code can be used per order.
Flash Deals are limited-time promotions with deep discounts up to 30% off, usually lasting 24 hours or until sold out. Check the Flash Deals section daily for the latest offers.
Click Sign Up at the top of the page, enter your email and password, or sign in directly with Google / Apple.
Go to My Account -> Address Management to add, edit, or delete saved addresses. You can also modify the address directly at checkout.
Click the Unsubscribe link at the bottom of any marketing email, or go to My Account -> Notification Settings to turn off marketing emails. Order and shipping notifications will still be sent normally.
Every order on Vibmall is protected by our program:
Most disputes are resolved within 3-5 business days.
Our low prices come from working directly with manufacturers and cutting out middlemen, similar to the Temu and Amazon Haul model. All products undergo quality inspection before listing. We don't sell counterfeit or unauthorized branded products.
Contact our customer service team directly. We take product safety very seriously and will complete an investigation within 48 hours.
Email support is available Monday-Friday, 9am-6pm Pacific Time, with responses within 24 hours.
After your order is delivered, you'll receive an email invitation to review. You can also go to My Account -> Orders -> Write Review.
Still need help?
Reach out by email and our support team will get back to you within 24 hours.
Contact Customer ServiceLast updated: April 2026 | Vibmall Help Center